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In the 2000s, GoToMyPC received several recognitions for its performance, including Laptop magazine's 'Ultimate Choice Award' for remote access in the software category (2004), PC Magazine 's 'Best Utility Product' (2003), PC World 's 'World Class Award for Best Remote Access Software' (2004), and Windows IT Pro 's 'Readers Choice Award for Best Remote Control Product'. He said the file transfer features were 'basic' compared to those offered by competitor pcAnywhere, but complimented the product's usability and concluded, 'GoToMyPC is revolutionary, and pcAnywhere is evolutionary.'

Reception ДЇollowing GoToMyPC's launch, beta user Greg Alwang wrote a positive review of the software for PC Magazine.

In October, the two companies reached an agreement and withdrew their complaints against each other. In May 2014, Citrix filed a complaint alleging patent infringement by 01 Communique's 'I'm InTouch Meeting' and requesting a 'declaratory judgment' against 01 Communique alleging that GoToMyPC did not infringe the original patent. In July 2010, the patent infringement claims were upheld. 01 Communique's lawsuit requested 'unspecified financial damages' covering August 2005 to the settlement date. Following an inter partes reexamination, the USPTO issued a Right of Appeal Notice confirming that all of 01 Communique's claims were patentable. In 2006, the Canadian firm 01 Communique filed a patent infringement lawsuit against Citrix, claiming they filed for a patent in 2000 and obtained one from the United States Patent and Trademark Office (USPTO) in August 2005 for their remote access software I'm InTouch. Citrix planned to keep the GoToMyPC brand, pricing, and services, and let ExpertCity operate from its headquarters in Santa Barbara under Andreas von Blottnitz, who had served as ExpertCity's chief executive officer. The acquisition was Citrix's largest to date. In December, Citrix Systems agreed to purchase ExpertCity for $225 million in cash and stock in a deal that closed in 2004. In 2003, 'GoToMyPC Pro' was launched and targeted at small businesses.

The company also planned to create an 'infrequent flier' plan for users who only need access during occasional travel times. In mid-2001, GoToMyPC required Microsoft Windows on both ends, but ExpertCity planned to release versions compatible with Linux, Macintosh, Palm, Solaris, and Windows CE. As part of a 'reverse demand' strategy, ExpertCity marketed the products to individual employees, instead of corporations, because of its limited resources as a startup. ExpertCity launched GoToMyPC in 1998, starting with a 'Personal' version and followed by a 'Corporate' edition months later. Klaus Schauser co-founded ExpertCity, then a privately held company based in Santa Barbara, California, led GoToMyPC's design and development, focusing on 'ease-of-use form over function'.

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